1. Services Provided

Industrial Carpet & Upholstery Cleaning provides professional carpet, upholstery, tile, grout, and related cleaning services to residential and commercial clients. Services are offered subject to availability and client location.

2. Appointment Scheduling

• Booking: Appointments can be scheduled by phone, text, email, or through our online form.

• Confirmation: A confirmation will be sent via your preferred contact method.

• Cancellations: We request at least 24 hours’ notice for cancellations or rescheduling. Failure to provide notice may result in a cancellation fee.

3. Pricing and Payment

• Transparent Pricing: We operate on a “One Price Pays It All” basis, with no hidden fees. Specific service pricing will be disclosed during the booking process.

• Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing.

• Accepted Methods: We accept cash, credit/debit cards, and electronic transfers.

4. Service Guarantee

• Satisfaction Guarantee: We stand by our work and strive for complete customer satisfaction. If you are not satisfied with our services, please contact us within 24 hours, and we will address the issue.

• Limitations: While we use advanced cleaning methods and techniques, some stains or damages may be permanent and cannot be completely removed or repaired.

5. Liability

• Property Damage: While we take every precaution to prevent damage, Industrial Carpet & Upholstery Cleaning is not liable for pre-existing conditions, wear, or damages that may occur during cleaning (e.g., weak carpet fibers, unstable furniture).

• Customer Responsibility: Customers are responsible for removing fragile or valuable items from the cleaning area before service begins.

6. Eco-Friendly Cleaning

We use environmentally friendly cleaning solutions whenever possible. If you have specific concerns or requirements regarding cleaning products, please notify us in advance.

7. Emergency Services

• Availability: We provide 24/7 emergency cleaning services subject to availability.

• Additional Fees: Emergency services may incur additional fees, which will be disclosed before service begins.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy [Insert Link] for details on how we collect, use, and protect your information.

9. Service Areas

We provide services within a 50-mile radius of our location at 13040 Wentworth St, Arleta, CA 91331. Service availability outside this area may vary and may include additional fees.

10. Dispute Resolution

In the event of a dispute:

• Contact Us: We encourage customers to contact us directly to resolve any issues.

• Legal Jurisdiction: These terms are governed by the laws of the state of California. Any legal disputes will be resolved in courts located in Los Angeles County, California.

11. Modifications to Terms

Industrial Carpet & Upholstery Cleaning reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated terms.